Please send your request for return in writing to firstname.lastname@example.org or complete the contact form below. Our friendly sales team will be in contact within 24 hours. Returns must be authorized by a duly appointed Chipbox Australia representative. Products will be verified first and will be replaced or repaired according to the circumstances at the sole discretion of Chipbox Australia. Shipping costs for repairs/replacements covered under warranty will be paid by the customer, if any fault was present at the time of sale the shipping costs will be refunded.